A remote receptionist is a virtual employee that answers customer calls and provides excellent customer service. Using digital tools, they help businesses save money and time while offering a high level of customer support. If you are interested in a work-from-home position, read on to learn more about the duties of a remote receptionist and what their job description looks like.
When a client calls a business, they want to speak with someone immediately. They don’t want to go through an automated system that forces them to follow prompts. When this happens, customers become frustrated and may choose to work with a competitor. A remote receptionist ensures that all business calls are answered by a human.
In addition to answering incoming phone calls, a virtual receptionist can perform basic customer service tasks such as troubleshooting and resolving issues, scheduling appointments, and taking messages. They also provide a professional branded voice that will set the tone for the caller and reflect the company’s policies and procedures.
A remote receptionist works with their clients to create a customized, ideal script for their phone services. Depending on the needs of each client, they can follow this script or use their own to answer customer questions, transfer them to the appropriate person, or take a message.
When selecting a virtual receptionist service, look for a US-based company. This will ensure that your customers have a great customer experience and avoid language barriers. Additionally, make sure that the company you select offers 24/7/365 phone services, as this is critical to your customer’s satisfaction. remote receptionist