Many small businesses reach a point where they have too many calls to handle themselves and need to outsource some customer service duties. This is an exciting time for a business, as it shows that the company has grown to the next level and can afford to pay a salary plus benefits. However, hiring a full-time employee can add thousands to the cost of payroll and may require additional resources to recruit, hire, train, and manage. This is where a remote receptionist comes in, as it allows companies to keep costs low while providing exceptional customer service.
A remote receptionist is a third-party service that can do all of the same things your in-house team could: answering calls, transferring them, recording messages, capturing lead information, processing payments, and more. These services typically offer 24/7 support, allowing your customers and clients to reach you anytime of the day or night. Some services even have multilingual agents to help your international customers.
Virtual receptionists are a great choice for companies that rely on phone-based communication, such as recruitment agencies and real estate firms. They can also be helpful for smaller companies whose employees spend a lot of their time out of the office, such as marketing firms and accounting firms. These companies can have their calls answered and screened by virtual receptionists to ensure that callers are always getting connected with the right person and that no one gets lost in the shuffle.