Finding the right carer to support your family member or loved one can be difficult. Whether they need assistance with daily living needs like cooking, cleaning, and bathing or need more specialist care such as respite care or nursing, finding a suitable carer that you trust is the most important thing.
Here are the top 10 complaints we hear from our clients and what you can do to ensure your agency is delivering on their expectations:
Clients want caregivers who treat them with respect and dignity. They don’t want to feel like they are a checklist that caregivers tick off each day. Caregivers that can build relationships with their clients make a huge difference. Encourage your caregivers to engage with their clients and develop life-changing relationships.
Frequently, clients complain about their caregivers arriving late to their shift or leaving early without telling them. This can be frustrating for both the client and their family members as they need to be there for them during that time. Encourage your caregivers to attend training so they can be punctual and prepared for their clients.
Many clients find it hard to get in contact with someone at the agency when they have questions or concerns about their care. They may have to jump through hoops or work their way up a complicated chain of command in order to get the answers they need.
Ensuring you have enough staff on hand to accommodate unforeseen client requests is the best way to keep your clients happy. Make sure your schedulers are preparing and taking notes for each caregiver after their shift so that they can fill in quickly and still deliver on the client’s requirements. Find a Carer