Whether they’re paying for water, waste disposal, gas, electricity or anything in between, utility customers demand convenience and ease of payment. A well-developed utility billing system helps ensure that payments are made on time and prevents the dreaded late fees.
Integrated utility billing solutions can reach out to customers through technology mediums that they frequently use, like email and text messaging. This enables them to reach a wider audience and reduces the costs associated with printing and mailing paper statements.
Online payment options are another great way to facilitate quick, easy and safe utility bill payments. Customers can pay their utility bills through a custom-branded Customer Portal that allows them to view their current and historical bill, set up automatic payments, receive account notifications, and manage multiple accounts. A downloadable receipt is also available after each payment.
Another convenient online option for utility bill payment is through the Automated Clearing House network, known as ACH. This payment method allows customers to pay their utility bills through their bank accounts without giving a third-party company access to their sensitive account information. This is one of the most secure payment methods for utility bills.
Alternatively, customers can make cash payments through our walk-in payment retailer network with PV Walk-in. They can also make a mobile payment with PV Mobile, which is a custom-branded app that lets customers make one-time or recurring payments, and receive bill reminders. Customers who have a smartphone can also pay through Pay by Text, which is an easy, secure texting way to make utility payments. utility payment system