Providing device protection and technical support services for smartphones, tablets, laptops, and home appliances, asurion is one of the most trusted names in the business. Customers can expect top-notch customer service, as well as a fast and easy claim process in the event of an accident or loss. Read on to find out more about asurion customer service and whether their plans are right for you.
Asurion is a highly-regarded provider of device protection and warranty services. They are frequently rated very highly by customers on Trustpilot, with many praising their easy claims processes and speedy replacement of lost or damaged devices. The company also takes the time to respond to many of the customer complaints that are filed against them on the Better Business Bureau website, showing their commitment to resolving customer issues and improving their service.
The company’s cell phone insurance plans offer protection against cracked screen damage, mechanical failure, water damage, theft, and loss. They are available through most wireless providers, including AT&T, Sprint, and Version. The plans are also sold at major retailers like Best Buy and Amazon. The company offers a number of additional services, such as device recycling, data backup and recovery, and extended warranty options.
Although the Asurion cell phone plan is fairly comprehensive, it does have its limitations. For example, it does not cover accessories such as chargers and earbuds. Additionally, if the user accidentally drops their phone while swimming or running, it may not be covered by the policy.
Asurion’s mobile phone insurance plans typically require the customer to pay a deductible before the company will cover the cost of a repair or replacement. This can be a significant financial burden for some, especially if they are prone to dropping or losing their phones.
Despite these limitations, the Asurion cell phone insurance plans are a great option for consumers who want to protect their expensive electronics. The monthly cost of the plan is very low compared to the price of replacing or repairing high-end phones, making it an excellent choice for those who are prone to misplacing or damaging their devices.
Asurion employees are generally very happy with the company, with a satisfaction rating of 3.5 out of 5 on CareerBliss. This is 11% lower than the national average, but still very good. The happiest employees are the Customer Service Representatives, who give Asurion a rating of 3.8 out of 5.